Blog

Globally, business owners have been victim to over two years of COVID-19 pandemic stress, which saw a high number of business owners thrust into making fast-paced business critical decisions in unprecedented circumstances. It was during the height of the pandemic in...

Why care about a net promoter score For any business, measuring customer satisfaction, and acting upon the findings, is key to success, growth, and reputation. There are a number of ways to understand the customer experience, including measuring the net promoter score...

At the start of the COVID-19 pandemic with almost no warning at all, companies were forced to adapt to the Government’s mandate to introduce home-working, where possible.    Initial teething issues with IT equipment and the like were quickly resolved, and companies...

5,691 people lost their lives to suicide across England and Wales in 2019 – the equivalent of 11 deaths per 100,000 people[1]. A heart-breaking and largely preventable statistic. Across the North East, there is a reassuring determination to reduce the rates of...

MMC has become the official Research Partner of Foundation of Light, Sunderland AFC’s official charity, after signing a three-year partnership deal. We will conduct consumer and stakeholder research on behalf of Foundation of Light to support with the refresh and...

There's nothing more exhilarating than having that spark of an idea for a business, especially for a new product. Entrepreneurs will usually run their ideas past family, friends, business associates, who will all nod in agreement or be a critical friend, but there...